Horrible reception in airport departures area. Calls keep breaking up.

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  • Updated 3 years ago
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This is one place where everyone expects a cell phone to work. My cell phone couldn't hold a call today in the departures area at YWG. I am often in this area and the cell phone reception is so horrible that the person on the other end can't hear me. I have tried this using 2 different MTS cell phones and both have the same problem. I can hear them fine but they can't hear me. When I use my cell phone in places other than the airport it works fine. Telus has several boosters installed in the terminal building. Maybe it's time that MTS does the same? When I was using my phone today I noticed the signal bars dropped. Maybe it's a congestion issue?
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ARKAY1_SID

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Posted 3 years ago

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Tennille, Social Media Coordinator

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Hi Arkay_1,

If you're in the departures area of the airport - the lack of signal would be caused by the amount of metal in the area and the other signals from airport radios interfering with the cellular signals.
It's interesting that Telus has boosters installed, I'll send your comments on and inquire about that. It would be nice to be able to call your loved ones or business contacts while waiting to board your plane!

Thank you for posting. :)

Tennille