horrible internet connection

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  • Problem
  • Updated 1 year ago
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so horrible we've had them come multiple times to do something about it. one of the employees even agreed we had a horrible connection but there is nothing they can do
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Lisa Hoeppner

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Posted 2 years ago

  • 2
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CoryB, Champion

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Is this from a wired device or a wireless device?

WiFi interference due mostly to congestion is relatively common, will be an issue for all providers, and is outside the scope of what MTS can really do. If that is the issue the suggestion would be to retest using a wired device and see if the same issue occurs. This would narrow the focus to issues MTS can solve or issues you need to act on yourself.

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Jason Z, Official Rep

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Hi Lisa - so sorry about the bad connection.  Please send your home phone and address to community@mts.ca and I will look at the history to see what is going on.

Thanks so much!

Jason
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D Reimer

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I was talking to highspeedcrow.ca. They said if you get 50 - 60 people to sign up for fiber at http://highspeedcrow.ca/signup/fiber-signup/ they will put your location on their expansion plans. That's how Selkirk got fiber. Apparently, they go strictly by demand. So let's go out there and get people to sign up. Their base plan is 60mb/s and 1TB data transfer allowance or 100mb/s and a 2TB data transfer allowance. Sounds like they have the right idea and a vision for expansion.
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CoryB, Champion

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MTS also has means for communities to fast track upgrades. You need to get the ear of your local government and have them backing you.
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Wally

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Services like High Speed Crow and Netset are offering internet services for a very small population base and are expanding at a very fast rate. So much for the false claim that mts is providing this service at a loss!
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CoryB, Champion

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I didn't say MTS was currently offering services at a loss but that is what rural customers seem to expect.

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Wally

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No, rural customers just expect to pay for a service that is remotely close to advertised speeds, not the slowest in the country.
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CoryB, Champion

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Speeds "up to" is what is advertised. As long as there is any level of service it is meeting what customers have purchased. Sad MTS resorts to using sneaky words to sell their service.

That said, wireless is buying service where it exists not where customers wish there was service. It is why there is the trial period clause allowing a newly entered contract to be cancelled without any financial penalty. Broadband service is similar as it is always month to month under MTS.