Horrible customer service

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
For the last two days the customer service over the phone for wireless is useless. I wait on hold for 45 minutes to an hour to then be hung up on by the automated service. I have accumulated close to 5 hours in the last two days. I went to an mts connect store and they couldn't resolve my issue. Tried calling support. Left there after she hung up after being on hold for over 40 minutes. Used web support. They told me to call the damn customer service number so I could resolve an issue with the telephone customer service. I have never seen customer service so useless and terrible in my life. Tomorrow I imagine I will rack up another 2 to 3 hours on hold for nothing. Is there an mts rep that would like to explain this to me?
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Cody Appleyard

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  • Frustrated, Angry

Posted 2 years ago

  • 1
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Clifford Lewis, Champion

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the MTS social media coordinator posted  about 8 hours ago in response to another complaint about long hold times that MTS was experiencing larger than normal call volumes.

I have seen in the past the suggestion to email your account # and contact info to  community@mts.ca and they will get somebody to call you to see if they can help you with your service issue.
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Tennille, Social Media Coordinator

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Hello Cody, 

We would like to apologize for the frustration situation you've had dealing with our customer service. As Clifford mentions above there have been higher than normal call volumes but that is no excuse. We'd like to help you from here, so you don't have to call in again, can you send us your account number and the best method to contact you to community@mts.ca 
If you can also let us know whether you need technical support or sales and service assistance so we know how to best direct your inquiry or issue. 

Again our apologies, 
Tennille