For the last two days the customer service over the phone for wireless is useless. I wait on hold for 45 minutes to an hour to then be hung up on by the automated service. I have accumulated close to 5 hours in the last two days. I went to an mts connect store and they couldn't resolve my issue. Tried calling support. Left there after she hung up after being on hold for over 40 minutes. Used web support. They told me to call the damn customer service number so I could resolve an issue with the telephone customer service. I have never seen customer service so useless and terrible in my life. Tomorrow I imagine I will rack up another 2 to 3 hours on hold for nothing. Is there an mts rep that would like to explain this to me?