home phone not working?

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  • Problem
  • Updated 3 years ago
  • Acknowledged
i just got mts service,my internet works but my home phone does not,it has a dial tone but keeps saying "the telephone you are calling from is not arrage to make this call?" how do i fix that?
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kayla thomas

  • 70 Points

Posted 3 years ago

  • 1
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Jeremy, Official Rep

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Official Response
Hi Kayla,
This sounds like it could be something on the account or potentially even with the phone itself.  Your best bet would be to ensure the account itself is all setup correctly first.  To do this you would want to contact our technical support group either by calling 204-225-5687 or via webchat by clicking here.  They can double check the account, ensure it is all configured correctly and then also help you investigate if the phone itself is having any issues.