High Ping on CS:GO, LoL etc.

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  • Problem
  • Updated 2 years ago
  • Not a Problem
  • (Edited)
Man it's been brutal since I switched to MTS from Shaw. With Shaw, I would get 58 ping on League, and very low ping <50 on CS:GO.

Since we switched to MTS. 210 ping on League. and 150 ping on CS:GO. This blows soooooooooooooo hard. It's not my network either, where I have nothing using excessive bandwidth. 

Any help?


My speedtest shows 25mbps DL and 1.4 up. So, normal speeds.
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Posted 3 years ago

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Jeremy, Official Rep

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Official Response
Hi Matt,

Sorry to hear about the degraded ping times, I know how much this can affect online gaming.  Ping times can be a very tricky issue as they are not always related to speeds, as you are noticing.  Aside from the regular troubleshooting, power cycle and speed tests, there really isn't much that can be done.  The only reason I can think the pings would be slower would be the server side that you are connected to, which can't be changed as it's based on the area you are in.  I wish I had a better explanation or resolution for you but there may not be one.  You can always give our technical support group a call and have them look into it further but since the speeds you are getting are good, and the pings times aren't outside the acceptable range, there may be little they can do too, but it could be worth a shot.  Best of luck and I hope this issue is able to be resolved for you.