High ping in winkler

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  • Updated 3 years ago
For the last 2 weeks or so, i have been suffering from really high ping everyday from 7 pm till about 11 pm. The down and up speeds also drop a bit from the usual 6.5/0.7 but nothing to be concerned about. I am only really worried about the ping. It does not matter where the servers are that i try to ping. It is always at least 150ms or more. Super frustrating compared to the usual 50ms. Any help would be appreciated.
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Cfast

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Posted 3 years ago

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Jeremy, Official Rep

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Official Response
Hi Cfast,

Judging on the time slot you are indicating the issues is occurring this sounds like a congestion issue.  This can sometimes become an issue with growing communities.  They simply expand faster than we can get new facilities installed and sometimes congestion can occur during peak times.  Sadly there is not much that can be done to rectify the situation without significant and time consuming upgrades.  My best suggestion in these types of situations is to limit the usage in your own household during those times.  If you need the higher connection speed for something in particular you may want to ensure there is nothing else using up bandwidth at the same time, it may help a little bit.  I can assure you though that these types of troubles are definitely on our radar and we are aware of the troubles in Winkler.  We are always looking to improve service and capacity, it just takes time.