having issues logging into ant mts web page cannot access my account

  • 4
  • Problem
  • Updated 10 months ago
  • Solved
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Patrick Mcmullen

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Posted 11 months ago

  • 4
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Jeremy, Official Rep

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Hi Patrick,
Sorry for the inconvenience.  We are currently having some troubles with the MyAccount page.  There are a couple different symptoms that we've seen ranging from the inability to login at all to some customers being able to login but getting kicked out when they try to make a change.  We are working on the trouble and hope to have it resolved soon.
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Tysen Ball

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I have been trying to log into my account for weeks! I have a bull I would like to pay and be able to change around my channels as well, but no internet browsers are working unless I use me data on my phone. I have the fiber optic network and my internet works fine. Except I can't log into the bell mts site. It won't even open the browser.
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Paddy Mcmullen

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ok  but  I need to pay my bill soon   LOL
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Jeremy, Official Rep

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Sorry for the troubles Paddy, the issue appears to be intermittent so it's been quite the pain to diagnose.  I would suggest trying it out as it is working for some.  I know I was able to get into mine and make some changes yesterday evening.
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Clifford Lewis, Champion

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I was able to access MyAccount about 8am
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Lisa Jensen-Lewis

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I can't get in either. It doesn't matter what link I use, it won't even load the page. I even tried to just get to the BellMTS home page.. nada
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thisis myname

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Not working here.
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Jeremy, Official Rep

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Hey Paddy,
If you haven't been able to access it for a couple weeks now I suspect there is something else going on.  I have done some testing from several different computers from different locations and they all mostly seem to work.  A good way to test if the issue is with your home connection would be to test with a mobile device on data if it's available, or from a different location.  Another thing to check would be to see if you can access the site bellmts.ca as this is the home page, if that site isn't working then there is another issue you may be experiencing, not specific to MyAccount.
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Lisa Jensen-Lewis

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It is not our home connection.. it was fine before Bell took over. I could log in anytime I wanted. It is the site itself.
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Kelly Sommer

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Yeah same thing here.  No problems before.  I was able to actually print my bill but have not been able to log in since.  If this continues to be an issue I will go back to a paper bill before I continue to deal with this crap.  Every time I call I just get "it is a technical problem with the log in. We're working on it". You've been working on it for 2 weeks now so my confidence is pretty low right now
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Kelly Sommer

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I have already changed my password and security question and every time I try and contact you by any other way than by phone I am told I have an incorrect password or user name.
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Jeremy, Official Rep

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Hey Kelly, we thought we had all the MyAccount issues resolved.  All the testing we have done was successful however there may be a few other issues floating around out there.  The first thing you want to do is ensure your browser cache and history is cleared before attempting to login.  It may still save the bad information from when it wasn't working so clearing that out could help.  If it still doesn't work for you after that then definitely get a hold of our tech support group and they can get a ticket escalated for your account specifically to be investigated.
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thisis myname

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Only way I can access the website is if I use cellular data on my phone..I have tried three browsers on my laptop,rebooted my  laptop...rebooted the router and still no access to the site.
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Jeremy, Official Rep

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There is a separate issue we are experiencing with the bellmts.ca website overall where certain blocks of IP addresses are affected and cannot access that site, or any related ones.  I suspect you may be affected.  We are aware of it and are working to resolve it as quickly as possible so hopefully it should be back up soon for you.
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Lisa Jensen-Lewis

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I tried this and it worked. So it is obvious that Bell's internet access is messed up. 
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thisis myname

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Day 3 (could be more but I have been trying for only 3 days) and still "connecting"......Should have stayed with the paper bill.
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Jeremy, Official Rep

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You're pretty close, I think it's been going on for a little over 3 days, at least as far as we know.  On the plus side we believe we have identified all the blocks of IP's that are affected and are hoping to have a solution soon.  In the mean time if you need to get your balance you can try chatting with our billing department by phone, or if you have a mobile device with data you should be able to access the site that way.  Sorry for the inconvenience. 
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Zeph Hannem, Champion

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Just to post an update... I've been experiencing the same problem, but it seems to have been resolved now, at least for me. Hopefully the problem has been resolved for others.
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Jeremy, Official Rep

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The issue should now be resolved.  They ran a fix overnight that hopefully resolved the problem.  All the testing we've done had positive results.
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Jiayu He

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For 3 months I have problem paying my bills. Everytime I log in, the webpage directs me to Account Management and it just keeps asking me to change my password or security questions where I literally have no clues how to change. I just want to pay my bill and that's so simple. I don't want to chat to customer services and have them change my password everytime I log in. It's so frustrating.   
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Jeremy, Official Rep

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Hi Jiayu,
Sorry to hear that it's been such a frustrating experience for you.  Most of the cases that I've seen like this are resolved after the password change and security question update.  If you have made these changes already and your still having issues I would recommend speaking to our Sales and Service group.  They can look into your MyAccount more directly and possibly have any issues escalated for further investigation if needed.  If you haven't had a chance to make these changes yet I would recommend doing so.  You can update your password and secret question right on that account management page.