Haven't received my first bill

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  • Updated 12 months ago
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So this is my first phone plan ever and apparently the internet assumes everyone knows what they're doing because I can't find any answers to this, but when should I expect to receive my first bill? I'm on a month to month contract with online billing set up, and the billing period was over on the 7th. My contract looks like it expires on the 23rd, should I expect to receive my first bill on that date?

If so, would it be due right on that date?

Thanks in advance for the assistance. :)
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Shaun Slusarenko

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Posted 1 year ago

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Gillian, Official Rep

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Official Response
Hey Shaun,

It'll be determined by a couple of things - but I can tell you it's unlikely to be sent around the time your contract is signed.

Generally you're assigned a random bill cycle to begin with but depending on the weight of each cycle it may get another date shortly after. I have a sneaking suspicion that may be what happened but if you want me to take a deeper look into it for you; shoot me an email with your cell number and billing address to community@mts.ca and I'll be in touch