Have to pay same bill twice

  • 1
  • Question
  • Updated 1 year ago
  • (Edited)
I recently transferred my plan from my dad to me (it was running under his name, but he has his own cell phone as well), and now my last months usage appears on both his and my bill. Anything you can do to reverse that?
Photo of Benjamin Funk

Benjamin Funk

  • 100 Points 100 badge 2x thumb

Posted 1 year ago

  • 1
Photo of Clifford Lewis

Clifford Lewis, Champion

  • 27,088 Points 20k badge 2x thumb
best thing to do is contact MTS directly as they won't do billing problems on a public fourm. call them at 204-CALL-MTS ..(204-225-5687) and follow the prompts. They may say its just a billing cycle issue and will fix itself up on the next bill.
Photo of CoryB

CoryB, Champion

  • 27,758 Points 20k badge 2x thumb
Not sure if this is the case but you pay the monthtly rate in advance and overages and extra charges after. That could explain things as your dad might be paying charges not included in your plan.

If it's the base monthly fee it could be the credit to cancel on your dad's plan will show next month.
Photo of Megan

Megan, Official Rep

  • 3,346 Points 3k badge 2x thumb
Hi Benjamin,

We would certainly be able to review your bill in more details for you. If you could send us an email at community@mts.ca. Our billing team will be able to follow up with you! 

Photo of Benjamin Funk

Benjamin Funk

  • 100 Points 100 badge 2x thumb
I called the billing department today, and we have it all figured out. Thanks a lot though!