Have to pay same bill twice

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  • Question
  • Updated 1 year ago
  • (Edited)
I recently transferred my plan from my dad to me (it was running under his name, but he has his own cell phone as well), and now my last months usage appears on both his and my bill. Anything you can do to reverse that?
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Benjamin Funk

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Posted 1 year ago

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Clifford Lewis, Champion

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best thing to do is contact MTS directly as they won't do billing problems on a public fourm. call them at 204-CALL-MTS ..(204-225-5687) and follow the prompts. They may say its just a billing cycle issue and will fix itself up on the next bill.
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CoryB, Champion

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Not sure if this is the case but you pay the monthtly rate in advance and overages and extra charges after. That could explain things as your dad might be paying charges not included in your plan.

If it's the base monthly fee it could be the credit to cancel on your dad's plan will show next month.
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Megan, Official Rep

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Hi Benjamin,

We would certainly be able to review your bill in more details for you. If you could send us an email at community@mts.ca. Our billing team will be able to follow up with you! 

Thanks, 
Megan
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Benjamin Funk

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I called the billing department today, and we have it all figured out. Thanks a lot though!