Today, I had problems with my MTS remote and found EXCELLENT service from Howard 18488 (works for MTS). What GREAT SERVICE! He was very knowledgeable and empowered me to get the remote set up on my Hitachi TV which is rather old. Kudos to Howard, pleasure dealing with him! I can now go back to watching TV. Great Employee in Howard, makes me glad I am an MTS customer with people like Howard! Thanks again!