Galaxy s4 lollipop update fails at 25%

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  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
I can't install lollipop update for canadian MTS galaxy s4 (I337M)
I could download the update it but will fail to install at 25% progress.
How do I solve this problem?
Please help!
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Posted 3 years ago

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Tennille, Social Media Coordinator

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Official Response
Good morning JC and Clifford,
They've made that release of Lollipop compatible with MTS now -  it has been tested and approved to use on your devices!

JC - can you please try updating it again via Samsung Kies? I know you wanted to do it via PC instead of OTA.

Use that link to make sure you've got all the info and steps you need.
If you're still having issues performing the update on your Samsung Galaxy S4 you could try it OTA to see if that will work.
If neither option is working please take it to the dealer where you purchased your phone and they will provide you additional assistance with your hardware.

For anyone else that has already done the update, if you are experiencing any issues attempt a restore via Samsung Kies with your device.

Thank you! :)