Archived and Closed
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I had a previous post on here with my S6 having emergency only calls available. Tenille was nice enough to get a callback from tech support for me so that I didn't have to wait in hold.
Of course I missed the call anyways, and they said they would call back, that was on Thursday, it's now Sunday and still nothing. But in their voicemail they left me, they suggested that I switch my phone to hspa only.
Now switching to hspa only seems to be a frequently used solution given from tech support, and it usually doesn't really fix anything anyways.
What really upsets me though, is that in this exact same forum, a MTS "network architect", who I assume knows more about coverage than tech support, actually posted not to change the network settings.
Obviously I didn't do what tech support told me, and my issue is one that doesn't happen too frequently, so I don't know when it'll happen again. It's just incredibly frustrating to be told to do something which is the complete opposite from what someone else told me.
MTS really needs better training for all their employees, because this is completely unacceptable. I even attached a screenshot of the post stating not to change the settings.