Firmware bug?

  • 1
  • Problem
  • Updated 3 years ago
I've noticed while scrolling through the guide, search menu, or search results.. that at times, yet not often, the display on the screen will sometimes shrink or zoom in, to which I need to exit out of the display, and resume what I was doing before. I'm wondering if anyone else has experienced this, and if so... is it a known issue, in hoping for a fix to the problem.
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Zeph Hannem, Champion

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Posted 3 years ago

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Jessica, Alum

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Official Response
Hi Zeph,  

We are not aware of this issue, but it does sound like it might be a HDMI issue. Can you send us some more information on your TV setup including:

- Does this happen only on one TV, or on multiple TV’s? 
- TV Brand
- Set-Top Box model
- Are you using a HDMI cable?
- What is your Screen Aspect Ratio setup as on both your TV and Set-Top Box?

If you'd prefer to send this information privately, you can email us at community@mts.ca as well.