finding it really difficult to use the "My Bundle" feature online... the prices just don't match what I am paying?

finding it really difficult to use the "My Bundle" feature online... the prices just don't match what I am paying? For example I am paying $67 for LIghtening 25 yet the "MyBundle" screen indicates it's $72. I am trying to find a way to reduce my overall costs and the "MyBundle" makes it difficult to understand... and don't even get me started on trying to figure out the "Total Internet" LOL :-) Do I need to drop my landline of $49 and upgrade my cellphone plan?

Debbie Dunmall

4,316 Points

Posted 1 year ago

1 year ago

Debbie Dunmall

4,316 Points

Also.... by switching to Total Internet would I save on my TV portion of my bill... Here is what I see online... "Bonus offer for MTS Ultimate TV® customers: Receive a special bonus of two additional wired set-top box rentals and PVR service free – as long as you are on Total Internet. A value of up to $12.00 a month." for which I am currently paying $15 a month for?

Comment

1 year ago

CoryB, Champion

27,738 Points

My experience was Total Internet works best if you have two more more wireless lines, no landline and no tv.

In terms of reducing costs I would suggest figuring out if you can drop from Lighting25 to Lighting10 and looking at which channels you can drop.

Comment

1 year ago

Debbie Dunmall

4,316 Points

well according to their online questionnaire they of course recommend I get Total... I only have basic cable and 2 groups for $68 and do want to have decent speed regarding the internet.

Comment

1 year ago

Peter Parker, Champion

2,610 Points

Looking over Internet pricing on the website I see that there was a price increase on the plans that are available to me (Lightning 10, Lightning 25, and Lightning 50).

https://www.mts.ca/residential/internet/plans

Comment

1 person likes this

1 year ago

Clifford Lewis, Champion

27,078 Points

I didn't see anything on https://www3.mts.ca/mts/support/service+bulletins as they will a lot of times put a notice there of upcoming increases.

Comment

1 year ago

Debbie Dunmall

4,316 Points

I was surprised as well, I never saw a notice the rates were going up?

Comment

2016-11-05T04:46:17+00:00

Amanda, Alum

3,976 Points

They should have put a notice on your bill. My August bill had it at the top of page two in the news section.

2016-11-05T13:03:01+00:00

Clifford Lewis, Champion

27,078 Points

I just pulled my August bill and there is no mention of Internet going up by $2. Only increase mentioned were some calling features going up by $2.

(Edited)

2016-11-05T14:46:13+00:00

Amanda, Alum

3,976 Points

Sorry, I forgot to mention I have Total Internet...

NEWS
The price of your Total Internet plan will increase by $5/month on your September bill. For more details about Total Internet, please visit mts.ca/totalinternet. Effective on your October bill, the price for Directory
Assistance from a landline or wireless phone will increase by $0.75 per use. Pending CRTC approval, effective on your October bill, our Pay-per-use Calling Features (Call Again, 3-Way Calling & Call Return) will be increasing
by $2 per use. Subscribe to an individual Calling Feature for $7 per month for unlimited use.

2016-11-05T16:45:02+00:00

Clifford Lewis, Champion

27,078 Points

that would explain the difference in the notice message Amanda as I don't have Total Internet

2016-11-05T17:18:38+00:00

Debbie Dunmall

4,316 Points

as i explained I don't have total internet either