finding it really difficult to use the "My Bundle" feature online... the prices just don't match what I am paying?

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finding it really difficult to use the "My Bundle" feature online... the prices just don't match what I am paying? For example I am paying $67 for LIghtening 25 yet the "MyBundle" screen indicates it's $72. I am trying to find a way to reduce my overall costs and the "MyBundle" makes it difficult to understand... and don't even get me started on trying to figure out the "Total Internet" LOL :-) Do I need to drop my landline of $49 and upgrade my cellphone plan?
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Debbie Dunmall

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Posted 1 year ago

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Debbie Dunmall

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Also.... by switching to Total Internet would I save on my TV portion of my bill... Here is what I see online... "Bonus offer for MTS Ultimate TV® customers:  Receive a special bonus of two additional wired set-top box rentals and PVR service free – as long as you are on Total Internet. A value of up to $12.00 a month." for which I am currently paying $15 a month for?
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CoryB, Champion

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My experience was Total Internet works best if you have two more more wireless lines, no landline and no tv.

In terms of reducing costs I would suggest figuring out if you can drop from Lighting25 to Lighting10 and looking at which channels you can drop.
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Debbie Dunmall

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well according to their online questionnaire they of course recommend I get Total... I only have basic cable and  2 groups for $68 and do want to have decent speed regarding the internet.
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Peter Parker, Champion

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Looking over Internet pricing on the website I see that there was a price increase on the plans that are available to me (Lightning 10, Lightning 25, and Lightning 50).

https://www.mts.ca/residential/internet/plans
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Clifford Lewis, Champion

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I didn't see anything on https://www3.mts.ca/mts/support/service+bulletins  as they will a lot of times put a notice there of upcoming increases.
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Debbie Dunmall

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I was surprised as well, I never saw a notice the rates were going up?
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Amanda, Alum

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They should have put a notice on your bill. My August bill had it at the top of page two in the news section.
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Clifford Lewis, Champion

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I just pulled my August bill and there is no mention of Internet going up by $2.  Only increase mentioned were some calling features going up by $2.
(Edited)
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Amanda, Alum

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Sorry, I forgot to mention I have Total Internet...

NEWS
The price of your Total Internet plan will increase by $5/month on your September bill. For more details about Total Internet, please visit mts.ca/totalinternet. Effective on your October bill, the price for Directory
Assistance from a landline or wireless phone will increase by $0.75 per use. Pending CRTC approval, effective on your October bill, our Pay-per-use Calling Features (Call Again, 3-Way Calling & Call Return) will be increasing
by $2 per use. Subscribe to an individual Calling Feature for $7 per month for unlimited use.
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Clifford Lewis, Champion

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that would explain the difference in the notice message Amanda as I don't have Total Internet
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Debbie Dunmall

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as i explained I don't have total internet either