Ever since bell take over, service quality horrible

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  • Problem
  • Updated 7 months ago
Dropped calls everywhere, can't use phone in my house or yard anymore. Was happy with wireless service but sick of horrible reception and losing connection to wireless network.
Starting to talk with other carriers.
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Yukkel

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  • frustrated

Posted 8 months ago

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Cindy Vandale

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I agree.  I live out of town in the RM of LaBroquerie and our service has gotten worse with both mobile network and internet.  We can't even get an upgraded router without paying for newer equipment.  I have been a loyal MTS customer and they don't care.  If I was a new customer I would have all new upgraded equipment.  Horrible way to treat your customers.
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Gillian, Official Rep

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Hey there, 

Sorry to hear you're struggling! Glad to get your feedback though, have you spoken with our Tech Support team about your issue? There may be some trouble shooting or more information they're able to provide.

Our customer service team can be reached via the options listed on our Contact Us page:

https://www3.bellmts.ca/mts/contact+us

Thanks
Gillian
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Tara J Kohinska

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If someone from customer service would actually ANSWER the phone, that'd be a start.  Nothing but bad experiences with Bell.  Not at all surprised the former excellent service we received from MTS has gone down the tubes as apparently it isn't a priority with Bell.  That's been made apparent.  
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Yukkel

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I have tried.. my calls either get dropped or there isn't a signal to make the call
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Yukkel

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Telus is starting to look pretty good..
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Tara J Kohinska

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I love Telus.  Over 30 years (all together...we move!) of great service and helpful staff.
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CoryB, Champion

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Something I have heard is that the older MTS wireless agreement with Rogers included older "3G/EDGE" wireless service. When the agreement was redone with Bell that older service was no longer included as Rogers is planning to soon decommission that service to free wireless spectrum for newer services like improved LTE/VoLTE coverage. As that service is going away it didn't make sense to include in the newer agreement.

Typically people depending on those older services to have any wireless service are on the edge of the service area to begin with.

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Tara J Kohinska

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 I was not impressed that not long before the "big takeover", MTS called me and I upgraded to the top level of wireless/wifi/whole shebang.  Not ten nanoseconds after Bell is on the scene, all of a sudden we're in the lowest/slowest group.  We live in an area where we're all new fibre optic...no old equipment.  And since I have had nothing but bad customer service from Bell in Alberta/Ontario, I don't trust that they will do anything.  Yes, they're in the business of making money.  But at least they could provide a service that warrants that money!  We're seriously considering going back to Shaw.  I didn't want to, but the longer I'm with MTS, the more it makes sense.  My mobile is with Telus.  Many (many!) years of trouble-free, great service from them which is why I never switched to MTS when we came here.  I only wish we had that choice for home wireless, television, the lot...   I think we're done seeing great MTS tech support.  The day I called I never did get anyone on the phone and ended up fixing it myself (without their crappy how-to, I might add)...I learned some of that from the MTS techs that actually used to answer the phone and be helpful.  REALLY helpful, actually.  Now there's a concept.  Bell will NEVER be helpful.  They'd rather direct you to a webpage you cannot access instead.  Tossers.
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Clifford Lewis, Champion

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Tara, I find your comments interesting because I moved my TV and Internet  service from Shaw to MTS for the same reasons, long hold times, poor support when you did get a CSR and missed service calls.

I think that this is going to be more common among all the providers as they go to self service format to reduce staff costs.
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CoryB, Champion

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Stories of bad service exist for most large companies if you go looking for them. For example, it wasn't long ago that Telus was known to offer the cheapest wireless service in Winnipeg but you could expect to completely lose service as you drove past the Perimeter HWY leaving Winnipeg.

Shaw stands out as memorable for me in giving away digital set top boxes when a bunch of new channels were introduced. As I was under contract at the time including a box rental for $3/month I wasn't too concerned as I new boxes would change quickly at that point in the market. Thing is within about a week of ended the promo Shaw decided to no longer honour the previous rental rate that was part of a contract with Videon (before the takeover) and the new monthly rate was almost tripled!

Those are just two stories from the telecom space but you can find stories along those same lines for any company.