Email to test issues

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  • Updated 3 years ago
We are unable to send email to text messages to MTS recipients. This process works fine for Sasktel and Telus customers but we get a size limit error when sending to MTS. I have sent a 4 character message with no subject and had it bounced back. I also disabled our disclaimer, although the disclaimer shouldn't be appending as we have an exception for the MTS domain on it.

text.mts.net #<text.mts.net #5.3.4 smtp;550 5.3.4 SMTPSEND.OverAdvertisedSize; message size exceeds fixed maximum size> #SMTP#
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Curtis

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Posted 3 years ago

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Jeremy, Official Rep

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Hi Curtis,
Couple of questions for you.  How are you formatting the sending address specifically and what exactly is included in the email?  If there is a signature or other information that gets automatically added that could bring it over the 140 character limit.
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Curtis

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The recipient address is '##########@text.mts.net'.  We have tried using HTML and plain text messages, with or without signatures and disclaimers, right down to the point of a simple text email with no subject, "Test" as the body and no signature or disclaimer.  And it still bounces back with the same error
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Jeremy, Official Rep

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Hmm, sounds like your meeting the requirements.  I would suggest giving our tech support group a call, they might have to get your IP whitelisted to send these.  I'm not sure specifically what is blocking you but it certainly something they can look into for you.