Email hacked

  • 1
  • Problem
  • Updated 3 years ago
  • Acknowledged
Apparently it is sending crap to various contacts. How do I stop it? Help
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Dan Bergson

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Posted 3 years ago

  • 1
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JG, Champion

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I think the first thing you need to do is change your password. If you can't (if they managed to hijack it and change your password) click on "forgot my password" to hopefully get in and change it.

Set it to something that it not a simple word. I don't know why it's still call it a passWORD. The term should be updated to passphrase.

I don't know if the new MTS email service has two-factor authentication (also called two-step verification) but if it does, it's a good idea to use it.
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Jeremy, Official Rep

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Hi Dan,
Jesse is 100% correct, your first step would be to update your password as well as your security information.  The new MTS Mail system does not have two-step verification available however you can update your secret question and change it in case that was what enabled the hackers to get in.