Email from Winnipeg Jets being treated as spam by MTS email service?

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  • Updated 2 years ago
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Has anyone else found that the MTS email service is not delivering incoming mail from the Winnipeg Jets?  I receive a lot of mail from the Jets, usually from "".  Most of the incoming mail gets through to the mymts mailbox, but over the last few months a couple of extremely important emails have not come to me.  The Jets claim that it must be my spam filters because the email was sent.  I have combed through my spam box, my trash, my junk mail, and everything else and I did not receive the emails.  In fact, I had previously put into my safe senders list.  I finally got the Jets to start sending my email to a gmail account. The first note that came from them went into the gmail spam box.  It was automatically flagged by Gmail as spam, since I don't have any filters set up on that account.  I'm thinking that maybe the spam filtering service that MTS uses is flagging this stuff as spam, similar to what gmail did.  
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Jeff Nelson

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Posted 2 years ago

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Jeremy, Official Rep

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Official Response
Thanks for the update Jeff, glad to hear you are checking the mail in the right place.  You are likely correct, the mail is probably being filtered by the server, or being bounced back or rejected before it even gets sent.  The trouble with getting them unblocked is we would need a bounce back message or a header to identify what filter is catching it so it can be adjusted.  We can't simply white list the domain without question as that would pose a security risk and possibly increase spam for those that don't want it.  It's a very fine balance that we try to keep and so if we are to get this resolved it's best to do it correctly.  Your best bet would be to report the issue to the sender and see if they are getting any bounces and maybe have them work with their host to try and address it from their side.