Email coming as Unread when opened on laptop

  • 2
  • Problem
  • Updated 2 years ago
  • Solved


I have my email account set up on my ipad and iphone and often read my mail on these devices but when I go to my laptop and load them on Microsoft outlook they all are coming up as unread?  anyone know what the cause is   I have it set up as POP/SMTP.  Thanks,  Gordon

Photo of gordon1111

gordon1111, Champion

  • 12,804 Points 10k badge 2x thumb

Posted 3 years ago

  • 2
Photo of Jeremy

Jeremy, Official Rep

  • 18,704 Points 10k badge 2x thumb
Official Response
Hey Gordon,
The reason this is occurring is because when Outlook downloads your email it wont reflect the email status.  This occurs for the same reason additional folders don't sync.  POP is a very simple mail protocol, it just downloads your email in bulk and lets Outlook do all the rest, it doesn't recognize or apply any email status found server side.  If you wanted these emails to show up as read and have a 2 way sync with the server you would have to use IMAP instead.  IMAP would also allow you to sync all your folders located on the website as well. 
Hope this helps.