Email client can't send email after migration to new MTS email

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  • Updated 3 years ago
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Why can I no longer send email messages with my client on two independent systems. Worked properly after migration but now error message says credentials are wrong.
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TLaw

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Posted 3 years ago

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3 years ago
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Doug P

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did you update your email settings on your email client?

After you migrate you have to update the settings to point to the new MTS Mail servers.

MTS has all the instructions on their website for most clients and devices - http://www.mts.ca/mts/support/internet/email/mts+mail+migration+tool
3 years ago
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Jeremy, Official Rep

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Doug is 100% correct.  Another thing to verify is login at the website directly mtsmail.ca just to ensure no funny business has happened to your email account or password.
3 years ago
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TLaw

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All setting were entered as per the common MTS settings page and migration info on the website. Clients worked with no problem Sunday but then it could no longer send email.  Webmail works fine. Re-added account setting without success. Can't seem to trace any issues.
(Edited)
3 years ago
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Jeremy, Official Rep

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If you've double checked the settings and even gone to the extent of removing and re-adding the account with no success you may want to give our tech support group a call.  They can take a deeper look at the account and see if they can find a solution for you, and if not they may even be able to escalate the issue.
3 years ago
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Doug P

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as of this morning, I can no longer receive emails on @mymts.net either.  it was fine until about an hour ago.  I can log into webmail just fine, but my mobile device gets an error.  looks like the IMAP gateway is down once again.
2015-07-22T16:00:46+00:00
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Jeremy, Official Rep

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Hey Doug, 
We just got a report of a couple email servers having issues and preventing some customers from accessing their mail.  For updates you can checkout the MTS Service Status page found HERE.
3 years ago
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TLaw

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I figure out the issue.  Thanks for your help.
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