email attachments won't open

  • 2
  • Problem
  • Updated 2 years ago
  • Acknowledged
Since we migrated to the new email system, we're unable to open attachments from incoming emails.
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Kathy Wilson

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Posted 2 years ago

  • 2
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Arnold J

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Hi Kathy, let me see if I can help you.

When you say you are unable to open attachments, where are you trying to open them?  is this within the webmail, or within 3rd party email program?

What is the attachment type?  .jpg .doc?  or something else.
Which browser or 3rd party email program are you using.

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Clifford Lewis, Champion

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AJ, I don't know if this helps but yesterday afternoon I sent the following attachment from my "old" MTS email account to friends of mine who converted to the "new" MTS email and they can't open it.

they did not say what they used to open it but I am guessing they are using the

Sent the same link to my gmail account this morning and it works from there so its not a bad link.