DSL question just outside of Ile des Chenes

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  • Updated 3 years ago
I live just outside of Ile des Chenes.  Since 2011 when I moved here, my Actiontec modem was syncing to about 5mbps, and at times even 8mbps.  The speed was fantastic, however I had numerous problems, and had many a service call over a 3 year span mainly in the spring and fall when things would cut out frequently.

Last year in the dead of winter, the MTS tech (who was great) finally found the issue, it was a load coil between my house and the CO.  Since then, it's been smooth sailing however my speed has been artificially locked to 3mbps.  I was wondering if MTS may consider raising my speed to perhaps 5mbps now that the actual problem has been resolved, seeing as I am actually paying for 7mbps service.  On the off chance I do encounter a problem down the line, this could simply be reduced again.  Does this sound fair, or am I asking for too much?
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steve brinson

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Posted 3 years ago

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Jeremy, Official Rep

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Hi Steve,
The system actually automatically profiles your line to it's maximum capable connection speed.  We have a system that measures line noise, error rates and attenuation to determine what the best stable speed you can obtain and it adjusts to match.  This is assessed on a weekly basis.  So if you have been sitting on a 3 Mb profile then that is likely the best the line can handle, increasing that speed will cause frequent disconnects.  Degradation of lines and increase on usage and potential congestion could be some of the reasons why you can't quite get the speeds you used to but if you really want it looked at our technical support group can certainly do that for you, it just requires a call or chat over to them to investigate.
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JG, Champion

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I wonder if the load coil explanation was accurate? I read that DSL cannot pass through load coils. However, if I may say so, I don't think every DSL port is auto profiling? Maybe they can look into it, especially if his sync rate has been higher in the past?
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Jeremy, Official Rep

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The sync rate being higher in the past doesn't really mean it will maintain that same speed indefinitely.  Many things can change over the years to change the obtainable speed.  With that being said I do agree that it is certainly worth being looked into.
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Tennille, Social Media Coordinator

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Steve, if you would like the technical support team to take a look at your account/speeds - here is the page to chat in and/or the phone numbers to call:

If you're paying for a higher speed than you are getting I can have someone look into that for you as well, feel free to shoot us an email with your account number and/or MTS telephone number:

Tennille :)