I have had issues with my download speeds during the past few months (and maybe longer but I hadn't been tracking it). I live in La Salle and my line profile says I can only get 5 Mbps max which is irritating but I understand that I am too far from the nearest PED. Everyday I do 3 speed tests. One at 7am, one at 5pm and one at 10pm. At 7am my speeds are consistantly 4.5 - 4.9 Mbps which is ok. As soon as everyone gets home from work at 5 my speeds drop to under 1 Mbps (usually around 0.5-0.6) and they stay at these speeds until around 11pm when everyone goes to bed. To me this is unacceptable. I called tech support and I was told that is simply loading in my area and there is nothing they can do about it at this time. The issue is that I live in a new development and new houses are built and connected without upgrading the infrastructure (back end equipment in the area). I believe this is a serious issue and would like some explanations other then there is nothing we can do. Sorry for the long winded comment I had to get that off my chest.