Door to Door Sales Rep Proved The Lack of MTS Customer Service

  • 1
  • Problem
  • Updated 3 years ago
Last night (Feb 25) we had two door to door promo guys come to the door.  My husband let them in while I was on the phone.  I hung up and told them immediately that I have only had bad experiences with MTS customer service and would not switch.  They asked about what had happened and told me how they have improved their customer service.  He brought out his pamphlet of TV channels and told us how much we could save if we changed.  We kept talking and then he brought out the contract.  I then told him that I was not going to switch.  He became quite agitated and said he couldn't understand why I wouldn't want to save $60 a month.  I said Shaw has always been very good to us and I have never had any problems with customer service.  They have ALWAYS been helpful and friendly UNLIKE MTS.

They left the table and were going to the door.  I told them I'm sorry that we weren't changing and that my husband really shouldn't have invited them in.  His comment to me was "You're right!  You shouldn't have invited us in!"  He made me feel very uncomfortable as it was very obvious that he was angry that he didn't make a sale.   They left and I locked the door behind them.

I am so very happy that I did not switch to MTS.  This was so much proof that MTS customer service is still so very much the same as it was.  Perhaps if you want to sign up new customers, you should train all of your departments, including your sales staff about customer service!

Very happy staying with SHAW!
Photo of Heather Patricia Preston Molter

Posted 3 years ago

  • 1
Photo of Jessica

Jessica, Alum

  • 15,316 Points 10k badge 2x thumb
Official Response
Hi Heather, 

I'm very sorry to hear about your experience. I will pass along your feedback to our Door to Door team to ensure that doesn't happen again, if you don't mind sending us an email to with your home address? We're striving to continually improve our customer service and I appreciate that you took the time to let us know about your experience so we can become better in all areas of our company.