Hi Since we no longer receive phone books, payphones are few and far between, the only option other than online 411 is to call 411. There is a charge to use this service, the option to dial this number when it is given to you is not an option at it once was, I get a text with the number and other info if I 411 from my cell. Problem is, the 411 reps have a very difficult time understanding language, do not seem friendly and could not answer my question if there is a charge to use the service. I asked if they were located in Winnipeg or Canada and the response was the same, we are 411 directory assistance.. HELLO I know, I called you. Is 411 farmed out to an overseas company and if so why? Almost like speaking to the BORG, resistance is futile....