Didn't sign up for Ultimate TV, but it appears in MyAccount

  • 1
  • Question
  • Updated 2 years ago
  • Answered
While checking MyAccount I found that there is the MTS Ultimate TV service, despite the fact that I didn't sign up for that service. What's more, I don't even have a TV at all.
Could you guys please explain this?
Will I be charged for the service I didn't ask for? How come I got it in MyAccount?

Photo of chemist


  • 648 Points 500 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Dan

Dan, Champion

  • 9,644 Points 5k badge 2x thumb
Hi chemist, no you will not be charged. It shows up on MyAccount too, I have Internet and a cell phone with MTS and it shows TV as well even though I don't have TV with MTS, and I do not get charged.
Photo of JG

JG, Champion

  • 4,536 Points 4k badge 2x thumb
I checked mine earlier. It's there, but it's not a blue link like TV & phone are, just black text that can't be clicked.
Photo of Jeremy

Jeremy, Official Rep

  • 18,634 Points 10k badge 2x thumb
Hi chemist,
Dan and Jesse are both correct, you will not be charged for the service.  It simply shows up on your MyAccount because it's a service we offer.  Like Jesse mentioned, all the features associated to that service are likely not clickable.
Photo of ertyu


  • 1,884 Points 1k badge 2x thumb
I get this on my account too and I think it's really silly and confusing to show services that I'm not signed up for.