for the second month now MTS last "lost" my detailed billing request (via online chat) and somehow your incompetence has become my headache! I was always able to request detailed billing when I needed it and it would be emailed to me that same day or the next at the latest. All of a sudden you lose my requests and it takes a week and a half to get me anything. That is after you MAIL it out to me after I specifically requested it be emailed. This month I requested it and was promised it "within a couple of hours. If you don't have it by tomorrow, I will be surprised but please chat back if you don't". Well it didn't and I chatted again only to be told that my request had again been "lost" and a priority request was put in and I would have it today. Nothing! I specifically requested it to have it by this weekend as I need to work on it this weekend. Unacceptable customer service - again!
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