detailed billing

  • 1
  • Problem
  • Updated 8 months ago
for the second month now MTS last "lost" my detailed billing request (via online chat) and somehow your incompetence has become my headache!  I was always able to request detailed billing when I needed it and it would be emailed to me that same day or the next at the latest.  All of a sudden you lose my requests and it takes a week and a half to get me anything.  That is after you MAIL it out to me after I specifically requested it be emailed.  This month I requested it and was promised it "within a couple of hours.  If you don't have it by tomorrow, I will be surprised but please chat back if you don't". Well it didn't and I chatted again only to be told that my request had again been "lost" and a priority request was put in and I would have it today.  Nothing!  I specifically requested it to have it by this weekend as I need to work on it this weekend.  Unacceptable customer service - again!
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Audra Kushner

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Posted 8 months ago

  • 1

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