Data problem in West Hawk

  • 1
  • Problem
  • Updated 7 months ago
  • Acknowledged
Hey, guys, we've been having wireless issues at our trailer in West Hawk. My mother couldn't text and she can't use data here. There should be a solution to this problem.
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Brad Early

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  • Frustrated

Posted 7 months ago

  • 1
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Clifford Lewis, Champion

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Depending on where you are in the West Hawk lake area the LTE signal strength estimated strength goes from good to none.  There is better estimated signal strength coverage on the HPSA signal.

As an experiment you could try changing the network settings  to force your mothers phone to just use HPSA and see if that helps with the connection issues.  For some reason her phone may be trying to auto connect to the more marginal LTE signal and ignore the better HPSA one.
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CoryB, Champion

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Something to keep in mind is text message under 140 character with no pictures doesn't use data but more characters or a picture does use data signal even though it may not count as data.
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Dan, Champion

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I'm at Big Whiteshell and been very slow this weekend too and keep dropping the signal. BellMTS where is your promised LTE-A or any service enhancements? Just price increases is all I have seen.
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Clifford Lewis, Champion

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BellMTS is now showing a service advisory for LTE data in West Hawk Lake on Sunday.  They did not have one on Saturday morning as checked for that before I replied to  Brad.

Wireless Services  

 Data Services

Customers in West Hawk Lake may be experiencing issues with LTE Data. We are working to fix service as fast as we can.