Data and service problems with Samsung Galaxy S5??

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  • Problem
  • Updated 2 years ago
  • Solved
Does any one else have issues with data dropping frequently with their Samsung Galaxy S5 on the 4G/LTE network? I have unlimited data province-wide and find that its drops all over the city. Occasionly turning data on and off works.

I didn't have this problem with my Blackberry Bold 9900 on 3G. I usually have to join a wireless network to get my data when it drops.

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Jason Andrews

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  • frustrated

Posted 3 years ago

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Jessica, Alum

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Official Response
Hey Jason, 
That's definitely a frustrating issue. If turning data on and off sometimes fixes the problem, then that points more towards a issue with your phone. You could check in with Samsung to see if they can take a look at it as the device maker, or if you have a wireless protection plan with us then a replacement phone might be attained through that if you go to a MTS Connect Store.