Customers being moved to Telus may experience poor coverage

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  • Problem
  • Updated 10 months ago
  • Acknowledged
  • (Edited)
I am with Telus and Rogers for my cell phones. My Telus phone would drop calls, experience slow data, web pages would stall. It is very difficult to use my phone. I was speaking with someone from Telus recently and found out that they got access to the MTS cell sites. They also advised that too many Telus phones were picking up the MTS network because it has a stronger signal even in good areas covered by Telus. So they got MTS to enable the fast return feature so phones would default back to the Telus network.

This is crap for areas like mine. Telus tells me I live right in the middle of an area of concern even though I live right in the middle of Winnipeg. To all the MTS customers being bounced over to Telus, good luck and prepare to be underserved. Also prepare for huge coverage gaps and a whole lotta lies from customer service.
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ARKAY1_SID

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Posted 11 months ago

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JT

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You don't have to go with Telus. Just choose a different carrier. Maybe BellMTS :)
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Jeff Calder

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Or relax until they get things ironed out, it's gonna take awhile for the network engineers to find problem areas and tweak everything.
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Dan, Champion

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You will have the same coverage as before. BellMTS has opened their towers up to Telus customers so no need to worry.
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Justin

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Downfall is that the number of customers accessing the same network at the same time could give slower connection speeds, no?
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Dan, Champion

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I wouldn't think it would slow down too much. When you look at the big picture the general population of the areas isn't increasing. Take the town of Russell MB for example, customer living there accessed the same cellular tower via their carrier (Rogers or MTS) now those same people living in that town can use Bell or Telus as their carrier, still access that same cell tower and therefore doesn't add anymore traffic to that cell site. There may be a little bit of increased traffic on the site with more visitors to the area that are with Telus that now gain full access to that tower, but before this merge they had access anyways via EXT coverage.

So I wouldn't panic, speeds really won't change too much.