Customer service

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  • Problem
  • Updated 8 months ago
  • (Edited)
I am wondering why I called this morning about my bill and I have been on hold right now for 2 hours and 51 minutes. In my 42 years, I have never experienced being on hold for this long. Just an update. So now I've been on hold for 3 hours and 50 minutes.
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don dyke

  • 72 Points

Posted 8 months ago

  • 1
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Tennille, Social Media Coordinator

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Hello Don, 

We apologize for the wait time, it has been longer than normal to speak to billing.  The billing team is working as quickly as they can to handle the call queues.  If you would like, you can send us an email to community@mts.ca with your request and your account number and we'll do our best to resolve it that way. 

Tennille