Customer Service

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  • Problem
  • Updated 2 years ago
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  • (Edited)
I own a company that uses MTS as our phone service provider. It's not huge but we pay MTS $1,000 a month for our phone bill for over 15 years now plus a couple of years ago we spent $20,000 with them to upgrade our phone system. I went on holidays for a couple of weeks here in which time a new invoice (one of several I get a month as they for some reason cannot combine them) came and was due a week ago. We pay all of invoices on time but due to these holidays this one was a week late. I received a very stern DISCONNECTION NOTICE in the mail yesterday threatening me that they were going to disconnect my services if this was not paid. I tried calling through to the customer service line only to be on hold for some time now. This irks me very much and makes me sick to my stomach that I am paying these guys for our phone service. I will definitely be looking elsewhere in the near future for other options. An idea for MTS - perhaps look at your clients before sending out these types of letters or call if you really need the money or perhaps don't send this type of threat until the invoice is significantly overdue. 7 days late on $300 and you are threatening to disconnect a long time customer that pays you over $12,000 a year. Give your heads a shake.
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  • 70 Points
  • disappointed in MTS

Posted 2 years ago

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Tennille, Social Media Coordinator

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Hello Chris, 

I do apologize about this experience and the multiple bills you receive each month. That definitely isn't the kind of customer service experience we want you to have with us.

Disconnection Notices are auto generated based on the credit limit amount set in your account.  It is likely that your credit limit needs to be raised so that in the future should circumstances arise where you cannot make a payment on time you will not receive an auto generated disconnection notice.
Can you please send us your name, business address and account information so I can have a business representative take a look at these issues for you and clear this up. 

We would be more than happy to help. 

Tennille :)