I own a company that uses MTS as our phone service provider. It's not huge but we pay MTS $1,000 a month for our phone bill for over 15 years now plus a couple of years ago we spent $20,000 with them to upgrade our phone system. I went on holidays for a couple of weeks here in which time a new invoice (one of several I get a month as they for some reason cannot combine them) came and was due a week ago. We pay all of invoices on time but due to these holidays this one was a week late. I received a very stern DISCONNECTION NOTICE in the mail yesterday threatening me that they were going to disconnect my services if this was not paid. I tried calling through to the customer service line only to be on hold for some time now. This irks me very much and makes me sick to my stomach that I am paying these guys for our phone service. I will definitely be looking elsewhere in the near future for other options. An idea for MTS - perhaps look at your clients before sending out these types of letters or call if you really need the money or perhaps don't send this type of threat until the invoice is significantly overdue. 7 days late on $300 and you are threatening to disconnect a long time customer that pays you over $12,000 a year. Give your heads a shake.