Content filtering my websites without it being on

  • 13
  • Problem
  • Updated 3 years ago
  • Solved
I've noticed a couple minutes ago that MTS seems to be filtering content on websites without permission. This is also disconnecting me from online games. google and reddit have been filtered 
Photo of Mitch Fontaine

Mitch Fontaine

  • 394 Points 250 badge 2x thumb
  • Frustrated

Posted 3 years ago

  • 13
Photo of Jeremy

Jeremy, Official Rep

  • 18,634 Points 10k badge 2x thumb
Official Response
Hey Everyone,
I feel your pain as I have been having the same issues with my personal service.  There is a good chance the issue is related to the post HSI and Wireless Service Alert.  This is unconfirmed but it certainly seems to match the timeline and symptoms.  Rest assured our teams have been working all night and continue to do so to try and resolve this issue.
Photo of Jessica

Jessica, Alum

  • 15,316 Points 10k badge 2x thumb
Official Response
Hi everyone, 

Thanks for your patience with this issue, it has been fixed! To add some further background: While we were upgrading our core network infrastructure last night, some Internet traffic was redirected to our content filtering server in error between midnight and 1:30 a.m. We made changes to our servers to restore normal Internet functionality and are now investigating the root cause of this issue. To be clear, this inadvertent redirect (which displays the url "") is normally only seen by customers who have chosen to have these filters already. 

Other than some very limited services that we sell to customers who want it (i.e., parental controls), we don’t filter content and we also don’t throttle down speeds based on the website (i.e., we are “net neutral”). We also don’t give certain sites preferential traffic speeds in exchange for money (i.e., we don’t “pay to play”). The only exception to this are measures to filter illegal content by using a system called Cleanfeed that is common in the industry.