Connected to personal wi-fi hotspot using tethering but shows no internet

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  • Updated 2 years ago
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I recently changed my wireless plan to include unlimited data with tethering. However, the few times I've tried to share my data to my laptop or any other device it doesn't work. I can connect to it by turning it on and typing in the password, but when I connect to it, it tells me that there is no internet connection, while my phone is showing that I have LTE. I don't want to have to pay the extra for tethering if it's not going to work. Is there something I can do to make it connect properly. The following picture is what it shows when I connect to it. (Mine's the Huawei AP.)
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Angela Dueck

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Posted 2 years ago

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Gillian, Official Rep

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Angela, what a great question! 

I can take a look to make sure that your plan is set up properly and we can do some further trouble shooting. It's curious that it won't stay connected for you but we can definitely get to the bottom of it.

We'll need to access your account to do so. Could you send us your account information to and we'll get the ball rolling from there?

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Angela Dueck

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Certainly. I just sent off an email with my account info.
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CoryB, Champion

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Just taking some guesses it looks like the wireless device is a Huawei Internet Stick or Jet Hub and the laptop is running Windows 10.

It could be a firewall or other network setting, such as using a VPN service to access US Netflix, on the laptop is blocking the Internet connection. It is also possible it says there is no Internet connection but that it actually does work.

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Jason Z, Official Rep

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Sounds like an issue within the APN settings or a provisioning issue - either way Gillian should be able to take a look with the info you sent.
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Brett Aho

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I am having the exact same issues. I have emailed but am still awaiting a response from customer service. Very frustrated family on my hands while at the lake.
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CoryB, Champion

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It could be a provisioning issue. On a simple level every account has a "Tethering Yes/No" toggle. If it was missed it won't work.
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Tennille, Social Media Coordinator

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Hello Brett, where did you send the email to? If you're having technical issues the quickest ways to get a resolution are to give us a call - 204-225-5687 (CALL-MTS), chat with us via Twitter (@MTSHelps) or Facebook ( if you're on a mobile device.  If you are at a computer you can use our webchat as well!

If you're still having issues please send us an email to 

Thank you,