combined mailbox and my plan upgrade availablity

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  • Updated 2 years ago
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Somewhere in here I recall asking in a thread about MY PLAN  and receiving confirmation from one of the MTS official reps that I could keep my combined voicemail box if I upgraded to one the MY Plan programs.

I was in Polo Park Xmas shopping  this morning and went to the "new" MTS Connect store and they and the MTS Activations helpline staff that the store rep called didn't think that it can be done.

As I am off contract I can save some money by converting to a new plan but not if I have to loose the convenience of only having one mailbox.

Is there some sort of feature code that I should mention to what ever store I go into to get this .  It seems that combined voicemail is not common and I had to explain what it was a few times today.

I know it took 2 days and a few phone calls to cell support after I picked up my phone to get it working with the "talk and surf unlimited" plan I currently have.

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Clifford Lewis, Champion

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Posted 2 years ago

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Gillian, Official Rep

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Official Response
Hey Clifford,

You're right - Combined Mailbox isn't a common feature but it is something that we do offer on our MyPlan platform. I apologize for the experience there, but you can certainly keep it. 

There are features that they are able to choose once you get onto the new platform, but there aren't any codes that I can provide you. The activator should be able to locate them. I'm not entirely sure why they told you that it wasn't possible, but there is a way to go about it by overriding the included mailbox in the starter plan with the combined mailbox plan. 

There can be an occasional delay when setting up the codes, to hit the network and set up the provisioning - but it will be available to you once all those things kick into place.

Should there be any further confusion, please have the Activator that is working with your store rep reach out to me personally and I'll be able to provide some insight on the matter. 

Cheers,
Gillian
(Edited)
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Gillian, Official Rep

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Official Response
Hey Clifford,

The combined mailbox could take up to 1-2 business days to percolate based on when the request was sent to the appropriate team.

If you'd like, I can take a look for you and see what all shook down with the handset change at the store. Send an email with your first and last name, and cell phone number to community@mts.ca and I'll see what I can find.

Thanks!
Gillian