Channel doesnt allow recording

  • 1
  • Question
  • Updated 2 years ago
Tryung to record one of my favorite shows and i keep getting a message that says this channel doesnt allow pvr recordings but its the only channel for my show. Is there a way to fix this?
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Sarah-Anne C Hazeu

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  • fustrated

Posted 2 years ago

  • 1
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Jason Z, Official Rep

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Hi Sarah - what is the channel and show you are trying to PVR?

Thanks
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Sarah-Anne C Hazeu

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Channel is ktla and show is jane the virgin i believe 222 or 1222 none of them work...when i was with shaw it aired on the cw channel that it appears mts does not have :(
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Jason Z, Official Rep

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Ok thanks. I was able to set a recording for myself at home for tomorrow at 8:00pm on channel 1223 for the episode called "chapter twenty-nine"

Are you sure you are subscribed to that channel? Try tuning to it to make sure.

Let me know.

Thanks
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Sarah-Anne C Hazeu

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It appears im not but cant fint the numbers on the channel panphlet i was given from installation guy on friday
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Jason Z, Official Rep

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Ok thanks. I was able to set a recording for myself at home for tomorrow at 8:00pm on channel 1223 for the episode called "chapter twenty-nine"

Are you sure you are subscribed to that channel? Try tuning to it to make sure.

Let me know.

Thanks
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Sarah-Anne C Hazeu

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I found it on the panphelt and im not subcribed
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Jason Z, Official Rep

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It is also on 1222 at 8 tomorrow too. I can record that too.
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Jason Z, Official Rep

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Sorry for the duplicate posting not sure what happened. You may be able to add that channel - the info should be on our website and if you log into "my account" you can add it online.

Hope that helps.
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Sarah-Anne C Hazeu

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I dont appear to have access to that channel package. Guess ill have to wait for cs to open tommorrow to change my packages since i notice one package i got cause one channel was in it that i wanted but is available alone
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Tennille, Social Media Coordinator

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Sarah-Anne, you can add or change your channels online as well if you set up 'MyAccount', as Jason mentioned!
That can be accessed here:
https://www.mts.ca/mts/support/tv/ultimate+tv/installation+and+setup/change+tv+channel+packages

Let me know if you still need a hand adding that channel package by sending us an email at community@mts.ca

Tennille :)
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CoryB, Champion

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Not sure if it still applies but there used to be a rule, likely from the CRTC, that four "super channels", including KTLA, from the USA could only be added if you had Movie Central. If that rule is still around it could be what is blocking you.
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Sarah-Anne C Hazeu

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I ended up not having the channels on my service so i changed it this morning so that i did have access
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JG, Champion

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You can also go into Menu, select Settings, Guide, show only subscribed channels, view subscribed then press save. This way you won't have the "doesn't allow recording" message, or the "content unavailable" on blank channels that you don't subscribe to.

Also, some channels will still appear that you may not want to appear in the guide, such as all those NHL or NFL on demand. You can modify the guide channel by channel, by selecting "Customize channel guide" in the settings menu mentioned above.

Hope that helps!
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Sarah-Anne C Hazeu

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Thats very helpful thanks :)