cell repair

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  • Updated 3 years ago
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Had to send in my Lg G3 on Tuesday June 23rd , is there a way I can find out the status of it.. I know if you call a local MTS store on the main menu it says for repair status, is the for Cell phones or something else...if it is for cells how does it work? as right now I have a lender phone...
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Chad Pidruchny

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Posted 3 years ago

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Jessica, Alum

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Official Response
Hi Chad, 

Yes you can call in to check on it. All wireless phones are sent away for repairs (LG goes to Ontario), so this process can take up to a couple of weeks and the MTS store should be calling you when your phone comes back if it is replaced under warranty.  If the repair is not covered under warranty the store will call you to get approval on the repair charges before the service centre proceeds with the repairs.