cell coverage outside of dauphin

  • 1
  • Problem
  • Updated 11 months ago
  • (Edited)
I live 10 miles west of dauphin in a little place called Ashville. Ever since MTS turned on LTE in dauphin, my cell coverage has completely disappeared. On my iphone 5s, before LTE, the coverage in my area was decent (2 bars but can make and receive calls). When LTE was switched on in dauphin, My signal increased (2-4 bars) but cannot make or receive calls. Always says call failed, or an incoming call goes directly to voicemail. I have also tried with a booster and i have FULL bars but still continues to fail. My neighbors in the area also have the same issues. The old CDMA network, everything works fine.

Why is this? I have good signal strength but cannot make a call. I have to forward my cell number to my VOIP wifi phone which makes no sense. Why should i have to do this and still pay 65 bucks a month for a service i cannot use? I can practically see the tower in dauphin from my place.
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Bryan

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  • frustrated

Posted 3 years ago

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Bryan

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I actually did some testing today. So on my old Iphone 4, i disabled 3G and guess what, 2G was working much better in my area. So my question is, how do i disable 3G on my 5s with IOS 8.1? I searched the web and it sounds like the option is carrier specific, hence why it does not show up on my 5s.

Can MTS enable that feature so i can have cell service working in my area but on 2G? If not, then my new phone is a 750 dollar paper weight.
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Jessica, Alum

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Hi Bryan, our engineering team is looking into this right now but we need a bit more information. Do you mind emailing us at community@mts.ca with the exact location of those experiencing the issue (are you all in Ashville or is that just the closest town to you?) and also sending a few phone numbers that have been experiencing the issue. That will make troubleshooting this easier, thanks!
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Bryan

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ok I sent the info to the email address.
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Bryan

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3 years later and still the same garbage. What a joke. 3G i get 3bars of service OUTSIDE my house and phone goes to VM and Outgoing calls fail. 2G was better for a while but not it doesnt work great either. You guys really need to address this. Im not the only one in this area that has this problem Now that you shut off CDMA, there is no alternative. 
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Bryan

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Booster in the house doesnt help much. May have to switch to Rogers.
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Bryan

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Apparently as of Saturday, MTS turned off the GSM (2G) band, now i got nothing. Extremely frustrated. Not sure why they picked the long weekend to do that. Worse thing is, nobody from MTS has acknowledged my issue. Looks like being bought out by Bell isn't looking to promising. Ill be a Rogers customer very shortly since their tower is only 5 miles from my place.
(Edited)
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Dustin, Champion

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Now that Bell owns MTS, they have had to renegotiate the network sharing agreement. It is very likely that BellMTS customers are no longer allowes access to the Rogers 2G network as part of the new agreement.
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Bryan

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Would have been nice to at least notify your customers about this. I'm on call this weekend and all of sudden no service showed up. Had to scramble to make a work around since the cell doesn't work now.
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Bryan

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I am now a Rogers customer. I actually get LTE with rogers where i live and you guys couldn't even provide a signal. I have no other words, just plain poor coverage and seems like no one listens or cares if you are a rural customer (like me). Just remember, the rural customers put food on your table. I will be telling my neighbors about how much better Rogers coverage is in my area. You will be likely losing more customers. Sad to say, but it is true.
(Edited)