Can't get into my account app

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
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Melissa Kess

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  • frustrated

Posted 2 years ago

  • 1
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Clifford Lewis, Champion

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what error are you getting? I can get into it from both the android app and PC based versions.
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JG, Champion

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If it's your first time using it, you have to register for it (free.) You'll need your MTS Login ID and temporary password. Hopefully they left it with you.

Also, if it's a brand new account, it may take 24-48 hours before their automated system recognizes you.

If you need to make channel changes during this time, you can call in or do a live chat on a non-mobile device.
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Tennille, Social Media Coordinator

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Hello Melissa, 

If you're still having an issue, can you share with us what is happening? Is it telling you your password is incorrect or as Clifford asked, is there an error you're receiving? 

There are some Support topics listed here

Let us know if we can help. 

Tennille :)