can't connect to my wifi even though i entered correct pswrd it just shows "obtaining ip address". Works on my PC but not on my phone.

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karthik kumar

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Posted 2 years ago

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Jeremy, Official Rep

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Hi karthik,
If only 1 device is connected it could be something with that device.  Either it doesn't like the encryption type used for the wireless signal, or it has something else interfering with the connection. A couple basic things you can try is rebooting your phone as well as the wireless router.  This may be all it needs to sync the 2 up, failing that you may have to give tech support a call so they can try some more advanced troubleshooting with you.