Cannot make A Phone Call While Using Personal Hotspot on HSPA (iPhone 6S)

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  • Updated 2 years ago
In the Winnipeg Beach area, I cannot make a phone call while using personal hotspot. Every time I try to make a phone call it instantly get "Call Failed"  I can receive a call normally though and talk on the phone while still using personal hotspot. I have my phone set on HSPA only so LTE has nothing to do with this problem. Heres the catch.... this is only in the Winnipeg Beach area, anywhere else such as Whiteshell, Grand Beach, Winnipeg, I can use hotspot and make a call with no problems. This is telling me that my phone is working fine and its capable of using personal hotspot while on a call at the same time. Just does not work in the Winnipeg Beach area.
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Dan, Champion

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Posted 2 years ago

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Gillian, Official Rep

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Hey Dan!

Sorry to hear that this is happening. Would like to give you a hand sorting out what's going on. Please send us your account information to community@mts.ca and we'll have someone who's awesome reach out to you to help get to the bottom of it.

Thanks!
Gillian
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Clifford Lewis, Champion

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Dan:
just sitting at lunch and looking at the error online and one of the causes of hotspot problems is node congestion

l know there other issues with speed etc that you have previously identified in Winnipeg Beach and wonder if this is related.
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CoryB, Champion

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Would that mean a phone using voice and data at the same time essentially appears as "two" devices on network side but in congested service areas the network will report back to the phone that the second connection isn't available?

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Clifford Lewis, Champion

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I don't really have any idea about Apple software other than what I was able to find in a help site, but  it sounds right. 

And from what Dan keeps posting about speeds and other problems in the Winnipeg Beach area it sounds like a valid reason. 

The only other thing that I could see is that there is some sort of site software / hardware  issue at the Winnipeg Beach  tower as it appears only to happen to him in the one cell coverage area.
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Dan, Champion

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I would agree with Chifford, there must be something wrong there for that cell site to not allow the iPhone to do this. In the future I will try making a call while using personal hotspot and see if this keeps happening in that area and if it happens anywhere else in the province.