Cable running across lawn

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  • Updated 6 months ago
I have been in conversation with BellMTS since April 2017 regarding a cable running from the box in my front yard to a neighbours property supplying service. I've had technicians come out on multiple occasions and they never know what is going on, they think the service is running to my property etc. On my last correspondence with BellMTS on October 4th, 2017 I was told that there was an open work order and a ticket for this item, apparently a crew did come by but again didn't know where or why the cable was there. NOW the snow has fell so this item will again not be dealt with. I'm beyond frustrated with the level of service i've received over this matter. If i knew the wire was going to lay in my yard for a year I wouldn't have said they could string it across my yard. 
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AshPie

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Posted 6 months ago

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Amanda, Alum

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Wow, what a pain! Im going to guess that someone from Bell MTS is going to ask you to email community@mts.ca with your name, address and contact number so they can look into it for you. If I were you I’d just go ahead and do that now so they can investigate it as soon as they see this post.

That was really nice of you to agree to do that for your neighbour! Sorry to hear it’s become a headache. :(
(Edited)
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Clifford Lewis, Champion

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I may be wrong but I always thought that the utilities (power, telephone, cable) had the right to  lay a temporary cable to restore customer service in the utility easement that is registered against property in  areas that have underground services.

It's just not BellMTS that can take a long time to rebury damaged underground services running on the ground. On another communications forum I am a member of I see the same complaint about Shaw, Bell, Telus and Rogers.

The worst I have seen is pictures of temporary  lines running across streets from curb to curb in Ontario and apparently they have been that way for years.  The utility apparently would come out and just relay a new line on the pavement and spray some Communications orange marking paint on it when the existing one was damaged by a snow plow or street sweeper.