Build your own package

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  • Updated 1 year ago
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When looking at the MTS website regarding build your own package it states... Choose the Basic Pack, which includes Starter and Essentials, or just choose Starter.

Extra Channels and Extra Apps are included with your set-top box rental.

Prices shown are monthly and include your first wired set-top box worth $3.00 a month"

Why am I being charged for all 3 STB's? I have basic and a couple of packages.
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Debbie Dunmall

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Posted 1 year ago

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1 year ago
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CoryB, Champion

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When the change came in people with older plans were left on them. The change amounted to basic+$3 when it was made. Add up your tv service under MyAccount and compare with the current retail price. It should be the same or cheaper.
1 year ago
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Debbie Dunmall

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actually I think it's more... plus, back in the old days when you were choosing to change up your package the little side bar on the left hand side would indicate things like... pick one more and save "x" amount and things like that. I've have tried 1, 2, 3, 4, 6 packages etc. and none offer any savings any more?
1 year ago
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Clifford Lewis, Champion

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Are you sure your being charged for all 3?  I just looked at my bill and there is a charge for my STB and right below it it there is a line saying credit for 1ST set top box which offsets the  cost by $3. 

Your bill should show the same thing as far as I am aware so you should only have a net cost for 2 of them.
(Edited)
2017-01-05T14:17:14+00:00
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Debbie Dunmall

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I used to be charged for 2 and now being charged for 3 for many months now :-(
2017-01-05T14:34:02+00:00
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Clifford Lewis, Champion

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I'd call MTS and see why your not getting the discount.  I am not sure sure but I think they will even back credit for 3 or 6 months if its their mistake.
1 year ago
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Clifford Lewis, Champion

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Now that you mention it I recall those multiple channel savings being on the old classic MTS TV system. 

To be honest I don't know if they were available on the current Ultimate system as I never checked after I upgraded.
1 year ago
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Debbie Dunmall

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shall do
1 year ago
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CoryB, Champion

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Debbie your MTS TV Bill is likely:

Basic $45 - includes the first stb

Additional STB: $3 x 2 = $6.

PVR $6

Channel packages as priced individually.

If you stripped out all the optional channels you are likely looking at a minimal monthly cost $57/month.

As billing is so highly account specific it is always recommended you get in touch with MTS directly. You can either call 204-CALL-MTS (204-225-5687) or email community@mts.ca if email they ask you include your home phone number or account number.


PS: I know the cost of basic and the hardware seems high as I have been looking at that myself. Currently you cannot use Started ($28/month) with the MyBundle discount.

 I should add that while it might make cord cutting seem attractive when pricing it all out you don't really seem to end up all that much ahead.
(Edited)
1 year ago
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Debbie Dunmall

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$42 + $8 + $15
2017-01-05T15:28:20+00:00
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CoryB, Champion

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Basic ($42 + one STB $3) = Current price $45

As billed:

Basic $42

Hardware costs (3 STB x $3 + PVR @ $6)

Optional channels: $8.

It would seem the bill is likely correct.

2017-01-05T15:54:34+00:00
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Debbie Dunmall

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thanks, always looking to save a few bucks here and there, that's why I only have 2 groups...

PS,  I've been with MTS for over 30 years so even more reason to look for a break :-)
2017-01-05T16:17:39+00:00
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CoryB, Champion

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One thing to keep in mind is MTS offers a self-serve tool to change your optional theme groups. If you aren't watching long running weekly or daily shows such as something on say CNN you might be able to careful review what your household is watching and more tightly manage your optional channels. Some channels, such as TMN, do have a 30 day minimum though.

I know we did a similar review and found we could drop a lot of theme groups. At the moment we are actually at one theme group and the basic service.

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