Blocked email still coming through

  • 1
  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
I've added their email address to my contacts and blocked them but every day I still get their annoying emails. I've notified hotmail as their email address is a hotmail account but I still get their emails!!!! Help please!!!
Photo of Deanna Schmidt Nee Franklin

Posted 3 years ago

  • 1
Photo of Jeremy

Jeremy, Official Rep

  • 18,704 Points 10k badge 2x thumb
Hi Deanna,
I know this can be extremely frustrating but there are a couple things to checkout.  First, how did you block this address?  Did you add it to the Blocked List under Preferences > Mail?  Secondly the address that you see in the "From" field isn't always the address the mail is actually coming from.  Similar to those spoofed phone calls you may have heard about, email can be done in the same way.  Fortunately with email the true sender can be found by checking the email headers.  When you have the email in question open, select Action in the top bar then click show original.  This will display the email header and in there you can find the true sending address.  Now granted these headers can look like giberish to some folks so if you are having a hard time deciphering them our tech support crew can always give you a hand. 
I hope this helps.
Thanks Jeremy, they did in fact have a hidden email address so I added that to my block list under preferences but they are still coming through? Can MTS block them at their end?
Photo of Jeremy

Jeremy, Official Rep

  • 18,684 Points 10k badge 2x thumb
Yup, you nailed it Clifford.  They are the law on spam in Canada.  If anyone can help stop it, it's them.
Thanks Clifford and Jeremy, hopefully they can stop these annoying emails :)
Photo of Dean

Dean

  • 72 Points
I have allso blocked allot of emails and they are still coming in. I dont think mts block email is working. I have the exact same problem as you Deanna. i have done every thing you have done too. It was working before mts made the switch back.
They do get automatically moved into my junk folder now when I open my email up on the laptop, but unfortunately when I use my I-phone (which is more often) they stay in my inbox...
Photo of Dean

Dean

  • 72 Points
I just want to block them permanently. like i have before mts make the switch.
Photo of Tennille

Tennille, Social Media Coordinator

  • 15,524 Points 10k badge 2x thumb
Hello everyone,

We are aware that some customers who have already migrated to the new MTS Mail service have been receiving unwanted spam messages. We recognize this is frustrating for many users. You have been very helpful to us here at MTS by letting us know what these messages look like and when you are receiving them.  This information has helped us in our investigation to resolve this.  We continue to work on resolving this issue as it is not a straight-forward issue that is at hand.  We appreciate your patience and diligence in assisting us with this problem.
Our team is working hard to resolve the issue.

Updates will continue to be posted!

Thank you,
Tennille