APN?

  • 1
  • Question
  • Updated 3 years ago
  • Answered
I woke up this morning to the following message on my Blackberry Q10. unable to establish a wireless data connection with current internet APN. APN activation failure. Please reset the APN. Network cause code: 27 Everything seems to be working now. Was this a glitch? Do I need to reset something? Looking for an explanation or advice.  I starting researching on Google but the info quickly accelerated into geek speak and my head began to ache.  Thanks!
Photo of Peyton Sloane

Peyton Sloane

  • 90 Points 75 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Jason Z

Jason Z, Official Rep

  • 16,946 Points 10k badge 2x thumb
Official Response
There was some planned work on the wireless network last night that could have contributed to this message - I wouldn't worry about it now as your phone is working, if you have issues I would suggest a power cycle of your phone.

We have all of this planned work posted on our service status page:

http://www.mts.ca/mts/support/service+status


Thanks for your question - have a great day!