Both Bell MTS and TELUS for that matter are trying their best at serving the customers of Manitoba during this transition - let's give everyone the benefit of the doubt as opposed to guessing at what a random customer is experiencing and labeling it blackmail.
There will probably be some people that used one of the 4L locations in Manitoba that will be moved to Telus, and maybe to Explornet next year, but the dealers don't own the customers anymore than auto dealers own their customers. So I don't expect to see a large move of people who dealt with them going to Telus.
If anything 4L may have had a customer contact file for marketing purposes as I have received mailings from 4L after buying a replacement charger from them. They may use that file to let people know that they are now a Telus dealer and to come back if they liked the service they had last time they were in the store.
In order to satisfy requirements with the competition bureau, and attain green lights from the CRTC, Bell MTS was required to sell 15 of their partner locations, along with 100 000 customers to Telus Mobility.
It is understood, many were not please by this, but it is all a part of ensuring competition, and a level playing field with other carriers, within the province of Manitoba.
Telus will be ensuring all 100 000 of those customers the exact same plan, at the exact same rate, with the exact same coverage or better. We have also heard in some cases there were some added perks to being apart of this migration as well.
All 100 000 customers, (selected at random), will be receiving Telus welcome packages, including all relevant information to make the switch as easy as possible.
If a customer was not happy being part of the migration, or has some added questions, comments, or concerns, Bell MTS has a dedicated Telus migration team, that would be happy to try and resolve any issues that may arise.
I hope this helps address some of those concerns.
As always, should there be any additional questions, comments, or concerns, please feel free to comment in the community forums, contact us via webchat on bellmts.ca, or give us a call at 204-225-5687 8:00AM - 6:00PM Monday to Friday, 9:00AM - 5:00PM Saturday. Technical support is also available to you 24/7 365!
Have a great day! :)