Am thinking of switching to bell from shaw

  • 1
  • Question
  • Updated 6 months ago
  • (Edited)
Am thinking about coming to bell but if you want to change your programming after 5 pm office is closed unlike shaw there always open how would  you make a change then 
Photo of thejets

thejets

  • 320 Points 250 badge 2x thumb

Posted 6 months ago

  • 1
Photo of CoryB

CoryB, Champion

  • 27,970 Points 20k badge 2x thumb
As it stands currently, for tv service with BellMTS you are allowed one self service programming change online every 24 hours. Keep in mind as services transition from old MTS to Bell that could change.
Photo of Amanda

Amanda, Alum

  • 3,976 Points 3k badge 2x thumb
Cory’s right. Once you signed up for service Bell MTS would encourage you to enroll in MyAccount so you can do channel/package changes online. Then you don’t need to call in and/or worry about the call centre’s hours of operation.
Photo of CoryB

CoryB, Champion

  • 27,970 Points 20k badge 2x thumb
Just to further add, if you are planning on changing channels for a specific event, such as the Heritage Classic game last year, it can be best to get your self service channel change it a little on the early side as the service can get overloaded at peak times. Those are extremely rare though and tend to be focused around an event of local interest on a discretionary (optional) channel.
Photo of thejets

thejets

  • 320 Points 250 badge 2x thumb
what if you want to  go over your bill then i guess you would have to wait till next day when its open .....and i will be switching to bell mts have a apt booked 
Photo of Amanda

Amanda, Alum

  • 3,976 Points 3k badge 2x thumb
If you want to discuss your bill, yes. But MyAccount also captures your bill electronically and comes with a feature called Bill Explaination that can walk you through the charges.
Photo of thejets

thejets

  • 320 Points 250 badge 2x thumb
when i booked my apt they did not give me a email address does the person coming to install the service does he set that all up
(Edited)
Photo of Clifford Lewis

Clifford Lewis, Champion

  • 27,142 Points 20k badge 2x thumb
the tech should help you with the set up, but if you have any questions after you can call BellMTS for help 24x7 at 204-CALL-MTS  (204-225-5687)