ADSL in Winnipeg

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  • Updated 2 years ago
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  • (Edited)
Why is my church (Grace Christian Church, 50 Barnes St.) still stuck on ADSL. I thought by now we would at least have VDSL or hopefully Fibre.

My church is starting to require faster internet for streaming audio and videos and other uses. We have had multiple disconnect issues and the speed was eventually capped at 3-5 Mbps download and we can never get faster than 0.40 Mbps upload.

During the course of many visits from MTS I have learned that we are on the tail end of a long, old line that stretches down pembina. With new developments in the area, I would think we would be moved/upgraded to something better.

One of our members, who is an MTS employee, pointed out that there is a fibre optic box near the property that is likely feeding the housing units south of our building or the appartments to the west. Why do we not get access to this?

We require faster internet speeds, period. Please help.

EDIT: Also, the MTS website shows Lightning 10 and Lightning 25 options. That is unfair...

Thanks,
C
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Carl

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Posted 2 years ago

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Clifford Lewis, Champion

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Your church board may want to investigate having a commercial fiber service installed by MTS if speed and reliability are required.  It will (or should ) come with a service level agreement that guaranties speed and service response times.  That is not something that comes with a normal installation.

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Tennille, Social Media Coordinator

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Hello Carl, 

If the account information for your church can be sent to our email address: community@mts.ca we can provide that information and your requests to our Business representatives to find out how we can improve your services. :) 

Thank you, 
Tennille
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JG, Champion

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There's a slight chance you could get VDSL2 on pair bonding. Lets say a building may have half a dozen pairs feeding it from the telephone office 2 km away, but for some reason, a couple of those pairs may be wired through a cabinet in the area just over 1 km away.

Will be interested to see what the official response is.
(Edited)
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Carl

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Just for those who might be interested. I have contacted MTS via email and was forwarded to business support who where able to assist me in getting upgraded to VDSL service. We are not able to get pair bonded as of now but I suppose we can see what happens in the future. We have decided to get the professional plan and are looking forward to 30down/2up.

I am still disappointed that it has taken so long for someone to finally agree to do this. Higher speeds will be much appreciated.
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CoryB, Champion

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Just to further add that is your goal is to stream live church services, in theory to reach community members at home to ultimately have them donate money to the church, you may find it worth while to pay extra for a plan with a higher upload rate. I understand churches are often financially constrained but you should view internet simialr to other utilities like heating and electrical.

On the MTS side, I hope if they do not already they strongly consider a special internet offering for non profit organizations such as churches and youth drop in centers which offers them.commerical services and support but at heavily discounted prices provided those same organizations meet certain criteria, perhaps being a CRS recognized charity.
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Carl

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I did ask about the increased upload speed and I was to 2Mbps is the best they can offer. I wish they did have some way of configuring the network to be more balanced i.e 10/10, 15/10 (down/up) or something like that. 

The reduced cost for non-profit would be very good idea. Maybe to the equivalent price for home but still including all the business features?
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gordon1111, Champion

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MTS does do support for a lot of non-profits / NGO's with future first program. I agree thought MTS should have reduced fees for non-profits NGO's
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Tennille, Social Media Coordinator

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Thank you for your comments and suggestions about plan offerings for non-profit organizations. We will forward your feedback on. :) 

Tennille 
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Carl

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After the installation and setup (working great by the way), I would like to make 2 more suggestions...

1. I think a VDSL2 Modem only option should be made available as many, especially business customers don't use the routing features of the gateway.

2. As well as the above option, MTS should upgrade the existing Gateway. Pace offers a wireless ac model (PACE 5268AC). I can imagine that this device would be relatively easy to incorporate into the existing system because it is the same brand and likely similar default firmware.

I hope these suggestions can be taken to the appropriate people.

Thank you,
C
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Carl

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In bulk there can't be that much difference in cost. Also, dual band is the standard now. (Think: Shaw) AC is becoming more popular as well. I think it could be good marketing for MTS.
(Edited)
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Graham, RF Engineering

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That doesn't necessarily enter into it as it wouldn't be a wholesale replacement at once, we'd just start phasing them in as new RGs were needed. An introduction of an AC enabled RG is in the best interests of everyone.

Edit: was replying to Cory, Carl snuck in there!

To Carl's point, agree 100%
(Edited)
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CoryB, Champion

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The downside to trying to use a dual band AC gateway as a marketing or competitive advantage is consumer education is a big hill to push that Boulder up. Chnaces are if dual band catches on widely the 5 GHz space will become just as crowded and unusable.

Also separate from the hardware cost each gateway would require a service visit which I think MTS bills starting at $100. Even if MTS took on that cost someone still pays the salary for the tech to make that visit.
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Carl

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5GHz has more channels without overlapping. Also, traffic would be split between both bands. EDIT: Can't be worse than 2.4GHz.

No different than now only with a newer unit. Phase them in as they come across. I'm not saying go around and replace all of them now. Just do the same as for the 3XXX Gateways.
(Edited)
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CoryB, Champion

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While you say don't replace all the units, soon as word gets out that MTS is doing free upgrades to the 5268 if you complain about WiFi issues there will likely be a spike in swap requests.