Actiontec Wireless Router

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  • Problem
  • Updated 3 years ago
Hi, I have been having an annoying issue the past couple of weeks. Almost daily, my MTS Actiontec router is losing connection to my local network.

It is a very strange issue.

Everything will be working 100%. No internet drops or slow internet or anything abnormal. Then suddenly......

 I will lose connectivity to the Actiontec Router from all networked and wireless devices.

1. I can still communicate across all of my other devices within the LAN
2. No internet from any device
3. Cannot connect to the Actiontec from wired or wireless devices (to the web interface)
4. Can still ping the Actiontec IP.
5. The Actiontec lights all continue to act as normal, (DSL, Internet, LAN all continue to work)
6. Have tried doing a "factory reset" on the Actiontec-- did not help the issue.
7. I don't use another router, although I would like to. I have a new $250 router that is light years ahead of this Actiontec. This is a "standard" MTS setup.
8. The connectivity will not return on its own; problem exists until I reboot router.
9. On my Windows 7 system, I get the yellow trouble flag on my LAN connection indicating trouble. 
10. Wireless devices are still connected-- just no internet or connectivity to the router

This has happened probably 10x over the past 3 weeks.
THe only thing I can do to temporarily resolve, is reboot the Actiontec manually, and then all is well for another day.

I am thinking the router is faulty, and have exhausted all the troubleshooting I can do. Can I take my Actiontec into a MTS dealer and get a replacement?
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Posted 3 years ago

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Jeremy, Official Rep

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Official Response
Hey Warren and Valerie,
This is certainly not normal operating behavior and it certainly sounds like it could be a router issue.  Valerie in your case if it seems to occur at the same time and your mention of limited provider options it could be a network problem related to a congestion issue.  In all cases it is something our technical support group can help you address, likely with a technician being dispatched.

Warren for yourself if you would prefer to use your own higher end router that is certainly an option for you.  You can either disable the wireless in the MTS router and configure yours for DHCP, or you can enable PPPoE passthrough on the MTS router, remove the user ID and pass and then setup the PPPoE connection on your own device.

I sincerely hope you get these issues addressed as I know first hand how frustrating intermittent internet connections can be, and equally how difficult they can sometimes be to resolve.