Account Zero

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
I have bougth a Chip two weeks ago, pay $40 and they have said me I will have $60 in my cellphone for two months. I only spend $15 in a wireless prepaid, and today I dont have call Service, because it seem I dont have more money. I have only received calls but I dont make any. What happened with my resto money ($45)?
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  • 70 Points

Posted 2 years ago

  • 1
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Gillian, Official Rep

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Hey there,

Without being able to take a look at your account, I can't say with certainty but I do have a few ideas of what may be happening. In order to diagnose and get this rectified for you - please send your first name, cell phone number as well an alternate contact number to reach you at to

Thank you,

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CoryB, Champion

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The $15 a month pre-paid plan does not include any voice minutes and that includes incoming calls. All voice minutes, including incoming calls, are billed at $0.25/minute. I suspect what happened is you received a number of calls and depleted your balance.

The $30 a month pre-paid plan includes unlimited evening and weekend calls and 300 daytime minutes. The $45 a month plan includes unlimited voice calls at any time of day. It is possible one of these plans would better meet your needs.